Frequently Asked Questions

Q:.What payment methods do you support?

A:Western union,paypal,credit cards(Your Information will be safe and no any Credit Cards information leave on our website If your payment is failed,please get back to our site and login to our site to update your billing information,or select another payment method as gspay, so we can still process your order.

Q:Can delivery address be different from the billing address?

A:Yes , if you contact with us after you order within 6 hours.we can delivery to different billing address.

Q:How can I cancel an order?

A:If you do not want the order which you make,you must contact with us within 6 hours.so that we can do for you.

Q:What happens after I place the order?

A:After placing the order you will receive an immediate order confirmation along with an all order's information..

Q:When will I get ordered product?

A:The average shipping time for your Order is 5 to7 business days, but please allow up to 1-2 weeks for delivery due to third-party delivery service

Q:The order process was interrupted. What happens now?

A：In case you haven't received any confirmation from www.usa-coach-outlet.com by email, please contact www.usa-coach-outlet.com Support.com department..

Q:My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?

A:Reasons for a rejection can be:

Insufficient funds - it is necessary to charge your account or to extend current credit limit;

Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;

Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;

The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.

Q:Are my credit card details keep on the website service ?

A:No! For cards issued under MasterCard, VISA , the card information is processed directly by the bank's systems, via www.usa-coach-outlet.com servers, all transaction data flow being secured using the latest technology available.

For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback

Q:Do I have to pay Tax?

A:No,We will pay for that

Q:What currencies are acceptable?

A:The accepted billing currencies are EURO , USD,Brith Pounds,AUD,CAD. However, the credit/debit card currency is transparent during the ordering process: you can have a credit card issued in Canadian Dollars and be billed in USD Or GBP. The exchange will be automatically done by your bank . Additionally, when ordering on the internet, product prices can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds), CHF (Swiss Francs), JPY (Japanese Yens), CAD (Canadian Dollars), AUD (Australian Dollars), NOK (Norwegian Krones), SEK (Swedish Krona), DKK (Danish Krones), RON (Romanian New Lei), CZK (Czech Korunas), HUF (Hungarian Forints), TRY (New Turkish Lira), PLN (Polish Zloty).

Q:How secure is the online transaction?

A:All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to www.usa-coach-outlet.com servers is always encrypted The data sent from your browser to www.usa-coach-outlet.com servers is always encrypted. All www.usa-coach-outlet.com servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities. Additionally www.usa-coach-outlet.com does not store any credit card sensitive information.

Q:Is my personal information safe?

A:Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.

Q:Is card data kept on our site?

A:No! For cards issued under MasterCard and VISA, card information is filled in directly on bank's systems. For cards issued under other organizations, stocking of these information is crypted using proprietary encryption algorithms, on environments physically separated from environments with online access. Information are kept only for the maximum possible duration for making a chargeback by the cardholder